Sydney, Melbourne, and Brisbane Metro Areas: For items that are in stock, delivery typically takes 3 to 7 business days.

All Other Areas: Delivery can take anywhere between 7 to 14 business days, depending on your location.

All items are delivered to the front of the house. This is generally the most accessible location for deliveries. Please note:

Some deliveries may require a signature upon release, so please ensure someone is available to receive the order.

If no one is available, the delivery may need to be rescheduled, or further instructions will be provided by the courier.

Some products may require assembly upon delivery. Rest assured, all items come with easy-to-read and follow assembly instructions to make the process hassle-free. If you need further assistance, our customer service team is always here to help.

If you need to make changes to your order, please contact us within 12 hours of placing the order at:

Email: hello@outdoorhub.com.au

We can only change the following details:

• Your delivery details
• Your name
• Your email
• Your phone number

Please include your order number and updated information in your email to ensure we process the changes quickly.

If you would like an update on your order, please contact us at:

Email: hello@outdoorhub.com.au

When contacting us, be sure to include:

• Your order number
• A brief description of your query

One of our representatives will get back to you as soon as possible with an update.

We offer 14-day returns for eligible products.

• To learn more about eligibility and the returns process, please refer to our Returns Policy outlined in the OutdoorHub Terms and Conditions page.

• For further assistance, you can also contact us at hello@outdoorhub.com.au

All equipment sold by OutdoorHub is covered by the manufacturer’s warranty.

• In the event of an issue, customers will be directed to the manufacturer to process warranty claims.

• Warranty terms and conditions are specific to each manufacturer, so please refer to the documentation provided with your purchase.

We accept a wide range of payment services to accommodate everyone, including:

• Apple Pay
• Google Pay
• Hello Clever
• Other Buy Now, Pay Later (BNPL) services

These options make it easy, flexible, and convenient to complete your purchase with OutdoorHub.

At OutdoorHub, we take pride in being an Australian-owned business that prioritises delivering exceptional value and service to our customers. Here’s why we stand out:

• Highest Level of Customer Service: We ensure every customer receives personalised support and a seamless shopping experience.

• Great Pricing, Guaranteed: We offer competitive pricing without compromising on quality, so you always get the best value for your money.

• Local Expertise: As an Australian-owned business, we understand the needs of our customers and are committed to supporting local communities and businesses.

When you choose OutdoorHub, you’re choosing quality, reliability, and a customer-first approach every time.

For any questions, concerns, or support requests, please contact us at:

Email: hello@outdoorhub.com.au

To help us assist you more efficiently, please ensure you:

• Clearly state what your query is about (e.g., order status, warranty, product issue).

• Provide as much detail as possible, including your order number, product details, and any other relevant information.

Our team is ready to assist you and ensure you have a smooth experience with OutdoorHub.